Call Centers In India

Companies all around the globe always preferred outsourcing their marketing and other operations to call centers in India. When it comes to customer support, collections, or telemarketing is must, India has been the most preferred country for outsourcing call centers.  Check out all about Call Centers in India

Companies all around the globe always preferred outsourcing their marketing and other operations to call centers in India. 

When it comes to customer support, collections, or telemarketing is must, India has been the most preferred country for outsourcing call centers. There are a lot of reasons why organizations outsource their call center, reasons are as follows:

  1. Specialized call center outsourcing services
  2. A large and educated workforce
  3. Time Zone Advantages
  4. Supportive Indian Government & Policies
  5. State-of-the-Art Infrastructure & Technology
  6. Incredibly Low Prices for Customer Support

The reason for companies to outsource their BPO work is very simple. Business Process Outsourcing allows organizations to lessen down the burden of work and concentrate on other main objectives of their operation. Outsourcing to a third-party, which is already well settled and has great experience in offering services, is a lot of convenient options. Outsourcing your BPO work appears with a range of benefits. Some of these involve:

Cost Reduction: Outsourcing assists businesses cut costs and save money.

Availability of Experienced Professionals: Recruiting new employees and training them involves a lot of hassle. Having well-experienced professionals really works wonders.

Ability to Focus on Core Business: As seen a lot of the business is outsourced to a service provider, the top management of the company can focus their attention on core operational areas. This also forms better employee productivity and support them form better and more knowledgeable business decisions

Excellent Source of Customer Feedback: Most BPO employees are directly in contact with the customers so that they know and understand the feedback about your offerings. This valuable feedback, in turn, benefits the business to develop its offerings.

Access to the Latest Technologies: Buying a licensed version of the latest software and other technologies is very expensive. Also, it becomes difficult for a company to stay updated with the latest developments. Outsourcing your BPO services to the companies that already have access to the technology and have the relevant expertise, moreover, proves to be more beneficial.

Excellent Employment Opportunity: The BPO industry is one of the greatest job providers. The BPO sector has 0offered employment to various youngsters and has single-handedly changed the GDP of various small countries.

Outsourcing Call Center Services to Vsynergize:

  1. Inbound Call Center Services
  2. Outbound Telemarketing Services
  3. Technical Helpdesk Services
  4. Email Support Services
  5. Chat Support Services

Customers can direct and track their support requests, showing them that their concerns and questions are being heard and taken into consideration. 70% of India’s BPO industry’s sales are from touch facilities, 20% from records entry works, and the last 10% from facts generation related works.

Business process outsourcing can be a great solution for all types of businesses who are requiring resources wisely when it comes to employees. The outsourced third-party is very cost-effective, their compensation generally reflects that.

Some more Services:

  1. Accounting Outsourcing
  2. Mortgage Processing
  3. Order and Reservation Processing Assistance
  4. Welcome Calls
  5. Inbound Telesales
  6. Live Chats
  7. Cross and Up-Sales
  8. Accounting Outsourcing
  9. Mortgage Processing
  10. Order and Reservation Processing Assistance
  11. Welcome Calls
  12. Inbound Telesales
  13. Live Chats

If you are yet imagining a call center from the late 1990s or early 2000s, it can be difficult to think how it can play such an important role in offering a vast experience for your consumers.

The call center is so known, however, it’s virtually altered from its predecessors. Call Centers are highly known for their telephone services, but they also take on email, webchat, texting, and social media services, etc to stay connected with their customers.

In India, Business Process Outsourcing (BPO) is the most growing sector of the ITES (Information Technology Enabled Services) industry.

Because of the great advantages of the BPO industry and its services, there have been numerous increases in the growth of the industry over the years, and also it will be beneficial in the near future as well. Currently, the BPO industry is responsible for creating the second-highest number of jobs, and it is estimated that the overall worldwide BPO market will cross a staggering $400 billion by 2020!

Need assistance to outsource your project?
VSynergize offers you complete support to ensure a hassle-free and secure business relationship. 

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Call Centers In India

November 1st, 2017|0 Comments

Companies all around the globe always preferred outsourcing their marketing and other operations to call centers in India. When it comes to customer support, collections, or telemarketing is must, India has been the most